The four states of any process
The Manager Game

Some of the biggest obstacles to Business Agility occur at the various leadership levels, not on the first-line team level where most Agile training programs put all the emphasis. The Manager Game addresses these common shortcomings with a curriculum of core management principles, covering fundamentals of cost control and productivity in software development and operational services.

The four states of any process

Ideal State


  • Process is predictable
  • Little rework
  • Flow metrics and process behavior charts
  • Maintain a predictable process
  • Maintain a predictable process

Threshold State


  • Process is predictable
  • Increasing amount of rework
  • Must either
    • Change process
    • Change specification
  • QA is only a temporary fix

Brink of Chaos


  • Process is not predictable
  • Some rework
  • All might seem OK, but...
    • Assignable causes determine process outcomes
    • Quality and rework rate can change in a moment

State of Chaos


  • Process is not predictable
  • Rework is consuming resources
  • All might seem OK, but...
    • Assignable causes still dominate
    • Random fluctuations due to assignable causes will eventually frustrate efforts at process improvement
    • The only way out of chaos is to first eliminate the assignable causes.

Fit for Purpose Platform


  • No-refresh Real Board ®
  • Replay retrospectives ®
  • Team invite and acceptance management
  • Play from anywhere
  • Remote, live event and mixed-mode sessions
  • Level based learning objectives
  • Assessment criteria for verifiable outcomes

Bibliography

Management  by Peter Drucker
Out of the Crisis  by W. Edwards Deming
Beyond Capability Confusion  by Donald J. Wheeler

Art Credits

unsplash-logo Donald J. Wheeler — "Beyond Capability Confusion Infographic"

unsplash-logo Ana Michelle Godeck — "Adaptation of Beyond Capability Confusion Infographic"

unsplash-logo Ana Michelle Godeck — "Culture Eats Strategy Infographic"

unsplash-logo Gan Khoon Lay — "Agile stick figures"